FAQ's
Shipping & Returns
When will my order ship?
95% of shipments arrive within 5 days.
Do you ship internationally?
Yes, we ship internationally! However, shipping times and costs may vary based on the destination. We primarily service the US.
What is your return policy?
All sales are final for now as we’re learning and improving our process. We appreciate your understanding as we work on providing more flexible options in the future
What happens if my item is damaged or defective?
If you receive a damaged or defective item, please reach out to us at hello@lala.store within 7 days of receiving your order, and we'll make it right!
Product Care
How should I care for my clothes?
We recommend machine washing your items in cold water and hanging them to dry to ensure the longevity of the fabric and design.
Can I tumble dry my clothes?
While tumble drying on low heat is usually safe, we suggest air drying when possible to preserve the fit and fabric quality.
Will the colors fade over time?
Our clothing and prints are made to last! To minimize fading, wash in cold water and avoid direct sunlight when drying.
Can I iron printed designs?
It's best to avoid ironing directly on printed designs. If necessary, turn the item inside out and use a low heat setting.
Company
What is Lala all about?
Lala is a clothing brand built on love and a passion for freedom—freedom from suffering and a commitment to the ideals of our democracy. We believe in authenticity and vulnerability. We donate 50% of all processed profits to 501(c)(4) organizations fighting for mental health, climate change, voting access, reproductive rights, women's rights, and other progressive causes. We'll keep you updated monthly on our contributions. We're so grateful for your support!
Are purchases tax-deductible?
Unfortunately, no, purchases are not tax-deductible. However, rest assured that every dollar you spend directly supports 501(c)(4) organizations making a real difference in the causes we care about.
What inspired your brand?
We were inspired by the energy and authenticity of movements like Charli XCX and Brat movement, especially their focus on female empowerment. Lala is here to push boundaries, champion vulnerability and authenticity, and fight for a better future. That's why our swag is bold, unapologetic, and makes a statement.
How can I get involved or support the cause?
Every purchase makes a difference! Wear our clothes, share them online, and be part of the movement. Spread the word, let people know what we stand for, and don't hesitate to share your ideas with us at hello@lala.store. Together, we can create real change!